Privacy Policy

Introduction

SP Supplies (referred to as “SP Supplies”, “we”, “our”, or “us” in this privacy policy) respect the privacy right of its online visitors/ customers (referred to as “you” or “your”) and recognise the importance of protecting the information collected about them. We will only ever use the information that we collect about you lawfully and in your best interests.

SP Supplies is committed to the protection of any personal information that you share with us. This statement describes what types of personal data we collect from you, how it is used, how we share it with others, how you can manage the information we hold and how you can contact us should you have any questions.

The information within this policy is subject to change, so you may wish to revisit this page occasionally to ensure that you are still happy to share your personal information with us. Our Privacy Policy will always be available on our website, providing transparent and clear information regarding how to process your personal data.

The following information is provided by us to enable our online visitors and customers to be fully informed and assured that SP Supplies policies are in line with all laws governed by and construed in accordance with the laws of Great Britain. By visiting spsupplies.co.uk you are accepting the practices described in this Privacy Policy.

This version of our Privacy Policy applies from 27th August 2021.

What information do we collect?

We at SP Supplies will only collect personal information that is necessary and relevant in order to provide you with the products or services that you request.

Personal data you share with us

When you place an order with us, whether that be in-store or online, we may ask for certain personal data, we will do the same if you ask to sign up to our newsletter. The information that we collect includes (but is not limited to) the following:

Name (including title)
Delivery address
Billing address
Payment card details
Phone number
Date of birth
Email address

Klarna

We use Klarna as the provider of our checkout. This means that we might transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, in order for Klarna to manage your purchase. Your personal data transferred is processed in line with Klarna’s own privacy notice

Personal data we receive from other sources

Sometimes we obtain information about you or your purchases from a third party. These companies have their own privacy policies explaining how they use and share your personal information. You should carefully review their policies prior to engaging with them in order to ensure you’re satisfied.

The information we collect includes, but is not limited to the following:

The date and time that you used our services
The pages you visited on our website and how long you visited us for
The products you viewed or added to your basket
Your IP address
Your location (if you have allowed access to this)
The Internet browser you’re using
The device you’re on
Cookie or pixel information
Any information within correspondence you send to us
Where you engage with us in a business context, we may collect your job title, company details (including contact information and email addresses). Some of the business information may be obtained from an online or public business directory.

How do we use this information?

We will only process information that is necessary to part or service for which it has been collected for. We will always provide the option for you to choose not to receive marketing communications from us, and you can withdraw your consent at any time should you change your mind. We will never send unsolicited ‘junk’ emails, communications, or share your personal information with anyone else who may.

Consent

If you have provided us with your consent, we may use and process your information to contact you through electronic channels such as email, SMS or about promotions, sales, events, parts, services or information which we think may be of interest to you.

You have the right to withdraw your consent at any time, or right to be forgotten which you may exercise by emailing sales@spsupplies.co.uk, you may also unsubscribe to any communications/ newsletters etc.

Contractual performance

We may use and process your personal data where necessary in order to fulfil a contract, which may mean completing orders and purchases.

Legal obligation

We may be required to process your personal data to comply with any legal and/or regulatory requirements

Vital interest

We may need to process your personal data to contact you should there be an urgent safety notices that we need to inform you of, or if a part has to be recalled.

Legitimate interests

We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.

Processing necessary for us to support customers with sales and other enquiries

In order to support sales and/or customer queries, we may use your information to respond to correspondence that you send us, and to fulfil any requests you make. For example, if you have enquired about an item specification then we will respond.

Processing necessary for us to understand and respond to customers’ needs

To develop and improve our relationship, we may use your information to do the following:

How do we share this information?

We do not, and will never sell your information to third parties. We may from time to time disclose your information to the following categories or organisations to which we pass the responsibility to handle the services on our behalf.

Service provides who help us to operate our website, fulfil your orders and deliver our parts to you include:

Credit reference agencies
Couriers
Payment providers
IT support
Direct marketing communications agencies and consultants
Market research and market analytics service providers
Legal and other professional advisors
Certain regulatory bodies, government and enforcement agencies, where required.
Companies like Google/Facebook to show you products that might interest you while you’re browsing the Internet.

We take steps to ensure that any third-party partners who handle your information comply with data protection legislation and are as committed to the protection of your personal data as we are. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to make your data anonymous or use aggregated non-specific data sets wherever possible.

Due to the international nature of our business, there may be some instances where your information is processed or stored outside of the EU. In those instances, we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law.

Third parties we use:

Visualsoft Limited
MailChimp
Royal Mail
TNT
LV Shipping
Google
Paypal
Apple Pay
Amazon
eBay
Autocat

These third-party companies may also use your personal data for a variety of reasons; if you ever wish to have your data removed, please contact sales@spsupplies.co.uk and we will ensure that the data is removed permanently where possible in line with the latest GDPR requirements.

How long do we keep your information for?

We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us, then we will hold your personal information for a longer period.

How can you manage the information that we hold about you?

You have the right as an individual to access any personal information we hold about you and make any corrections if necessary. You also have the right to withdraw any consent you have previously given us and, in certain circumstances, ask us to eras information we hold about you (also known as the right to be forgotten).

You have several rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, help us search for your personal information. We will respond to you within a month after we have received any request (including any identification documents requested).

You have the right to:

Ask for a copy of the information that we hold about you
Correct and update your information
Withdraw your consent (where we rely on it)
Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any lawful reason to continue to use and process the information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object
The right to be forgotten (to erase or restrict the use of your information), provided we do not have any lawful reason to continue to use and process that information
Provide you your information in a structured data file, where we rely on your consent to use and process your personal information or need to process it in connection with your purchase

You can exercise your right and/or manage your information by contacting us using the details below:

SP Supplies
2 Stretton Way
Unit 1, Huyton Business Park
Huyton
L36 6JF
Email: sales@spsupplies.co.uk
Phone: 0151 212 3486

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live, or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are below:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Email: casework@iso.org.uk
Phone: 0303 123 1113