Can I return liquid products?

No, liquid products cannot be refunded or exchanged if the product container seals have been broken or opened.

How long do I have to request a refund?

You must inform us within 14 days of receiving the goods that you would like a refund. After that, you have another 14 days to return the goods.

What are the conditions for a refund?

The goods must be in resaleable condition, not fitted or tampered with, in original packaging, and not be a special purchase or sale item.

Who pays for return shipping?

All returns are sent at the customer’s expense.

What proof of purchase do I need for a return?

You need to provide proof of purchase from either the invoice sent with your order or your order confirmation email.

Are PayPal and Stripe fees refundable?

Refunds for items purchased via PayPal or Stripe will be refunded minus the processing fee, usually 3–4%. Proof of deduction can be provided upon request.

What is your warranty and return policy for faulty items?

All products carry the manufacturer's full warranty. Faulty items can be returned and replaced, but must be paid for in full until the manufacturer’s report confirms eligibility for a refund.

How can I contact you about a refund or return?

You can contact us at sales@spsupplies.co.uk for questions related to refunds and returns.

Refunds and Returns Policy

Q: What is a special purchase?

A special purchase is a product specially ordered for you from a supplier or manufacturer and is non-refundable unless faulty.

Please Note: These only apply if you’re purchasing through the website

No refund or exchange is possible for liquid products if the product container seals have been broken/opened.

If you’ve ordered a product from us and would like a refund, you must let us know that you would like a refund within 14 days of receiving the goods. After telling us you want a refund, you must return the goods to us within another 14 days. Providing the goods and packaging are in a re-saleable condition, haven’t been fitted/ tampered with, and the product was not a special purchase/sale item, we will refund your order within 14 days of receiving the goods back. Special purchase refers to a product which was specially ordered for you from a supplier or manufacturer.

All returns are sent at the cost of the customer.

When an item is returned, we will ask you for proof of purchase which can be found either in the invoice sent with your order, or in your order confirmation e-mail.

IMPORTANT

Any refunds for items purchased through PayPal or Stripe (card payment), will be refunded less the charge imposed by the payment providers mentioned herein. This is usually around 3-4%. Proof of amount will be provided on request.

Warranty

All products carry the manufacturer’s full warranty and can be returned to SP Supplies. Upon receipt a replacement will be dispatched where possible by return but will need to be paid for in full before dispatch and until the report is received back from the manufacturer. The manufacturers’ report will be forwarded to the customer together with a refund if appropriate.

Refunds and Returns Policy

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